Return & Refund Policy

Overview

fripy sells brand-new, one-of-a-kind fashion — unsold, unworn stock, most with tags on. We inspect and photograph each piece so you know exactly what you're getting. If something arrives not as described, damaged, or wrong, we've got you covered with a refund or exchange.

What's eligible for a return

• Item received is significantly different from the listing description or photos
• Item is damaged during transit (torn, stained, or otherwise defective on arrival)
• Wrong item delivered
• Missing items from a multi-item order

What's NOT eligible for a return

• Change of mind, style preference, or taste
• Size doesn't fit (measurements are provided in each listing — please check before ordering)
• A minor issue or small flaw that was clearly disclosed on the product page
• Items marked as "Final Sale" or "No Returns"

Return window

You must raise a return request within 48 hours of delivery. The return window is shown on your order confirmation and in the app under "My Orders."

How to request a return

1. Open the fripy app → go to My Orders
2. Tap the order containing the item you'd like to return
3. Select "Request Return" and choose a reason
4. Upload clear photos showing the issue (required for damage/mismatch claims)
5. Our team will review and respond within 24 hours

Alternatively, email [email protected] with your order number and photos.

Return shipping

If the return is approved, we will arrange a reverse pickup at no cost to you. You do not need to ship the item yourself. Our logistics partner will collect the item from your address within 3–5 business days of approval.

Refund process

For prepaid (online) orders, refunds are processed to the original payment method by default. For Cash-on-Delivery orders, or if you choose the faster option at checkout of return, the refund is credited instantly to your fripy Wallet.

fripy Wallet refunds (store credit)

When a refund is issued to your fripy Wallet, it is credited instantly and never expires. Please note that wallet credit is store credit: it can be used to buy any product on fripy, but it cannot be withdrawn to a bank account or converted to cash. If you prefer money back to your bank/card, choose "Bank / UPI" (original method) when requesting the refund — prepaid orders support this directly, and for COD orders our team can arrange an NEFT refund on request. You are always shown this choice, with a clear reminder, before you confirm.

Exchanges

Prefer a different size instead of your money back? Choose Exchange (instead of Refund) when raising the request and tell us the size you want. If approved and the replacement is available, we ship it to you at no extra charge and arrange pickup of the original — no refund is issued for an exchange. If the requested size isn't available, we'll issue a refund instead so you're never left waiting.

When your refund is released

To protect against returns that never arrive or come back damaged, the exact moment a refund is released depends on our current policy setting (shown to you at the time of your request):

• After inspection (default, safest): the refund is issued once the item is physically received back and checked in good condition.
• After pickup: the refund is issued once the courier confirms it has collected the parcel from you.
• On approval: the refund is issued immediately when we approve the request.

Items received back damaged or used beyond the stated conditionare held for manual review and may receive a partial refund or none — see below.

Partial refunds

In some cases, a partial refund may be issued — for example, if the item shows signs of use after delivery or if packaging/tags are missing.

Order cancellation

You may cancel an order before it is shipped. Once shipped, cancellation is not possible — you'll need to follow the return process above after delivery.

• To cancel: go to My Orders → tap the order → "Request cancellation". Our team reviews it (usually within a few hours), and you can request a cancellation once per order.
• Cancellation refunds are processed within 3–5 business days to the original payment method

Disputes

If you're not satisfied with the resolution, you can escalate by emailing [email protected] with the subject line "Escalation — [Order Number]". We aim to resolve all escalations within 48 hours.

Contact

For any questions about returns or refunds, reach us at [email protected] or through the in-app support chat. Support hours: Mon–Sat, 10am–7pm IST.